| Title: | Service Management: Operations, Strategy, Information Technology |
| Author(s): | Sanjeev Bordoloi; James A. Fitzsimmons; Mona J. Fitzsimmons |
| Edition: | 9 |
| Year: | 2019 |
| ISBN-13: | 9781259784637 (978-1-259-78463-7) |
| ISBN-10: | 1259784630 (1-259-78463-0) |
Service Management Operations Strategy Information Technology 9th 9E
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