| Title: | Customer Relationship Management: Concepts and Technologies |
| Author(s): | Francis Buttle; Stan Maklan |
| Edition: | 4 |
| Year: | 2019 |
| ISBN-13: | 9781138498259 (978-1-138-49825-9); 978-1-138-49826-6 (9781138498266) |
| ISBN-10: | 1138498254 (1-138-49825-4); 1138498262 (1-138-49826-2) |
Customer Relationship Management Concepts and Technologies 4th 4E
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